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Even five years ago, Thailand's
claim to fame in the medical travel world was
as a cheap and reliable destination for sex change
operations. Over the past few years, the Thai
government and half a dozen private hospitals
have gone into overdrive to change that image.
They are now repositioning Thailand as Asia's
premier healthcare hub for everything from cosmetic
surgery to hip replacements.
The Thai Ministry of Public
Health is working closely with the Thai Ministry
of Tourism to promote medical tourism in Thailand.
More interestingly, the Thai minister met his
counterpart from Malaysia a few months ago to
see if the two countries could mount some sort
of joint-promotion to beat competition from other
countries.
But the government initiatives pale before the
kind of action that the private hospitals are
taking to attract medical travellers. Bangkok's
Bumrungrad Hospital is by far the clear leader
in the field. With 554 beds on offer, it treated
300,000-plus expatriates and foreigners last year.
In fact, a full 25% of all the patients that the
hospital treats today are foreigners. To make
itself attractive to foreigners, Bumrungrad offers
a host of facilities. It offers assistance in
13 languages and it has got itself accredited
from the JCAHO, an international certification
recog- nised by most of the big insurance companies.
It's even got a McDonald's and a Starbucks coffee
shop in its compound to cater to the tastes of
its foreign patients and their companions. "To
facilitate patients, we have opened offices in
Myanmar, Vietnam, Nepal, Sri Lanka, Maldives,
Cambodia, the Netherlands and the Middle East,"
says Carl Schroeder, CEO, Bumrungrad Hospital.
The other private hospitals aren't sitting still
either. The Phyathai hospital is hiring teachers
from the British Council to train its staff, including
the maids. It has also signed contracts with hospitals
in the Netherlands and Bangladesh to bring in
patients awaiting heart surgery there. Thailand
provides specialised medical clinics, skilled
nursing care, long-term care, nursing homes and
rehabilitation clinics at costs that are a fraction
of what it would cost in the US or Britain. "The
cost of treatment in Thailand is less then half
of what other neighbouring countries charge,"
says Surapong Ambhanwong, chief medical officer
of Phyathai 1 hospital.
The Japanese still form the biggest chunk of medical
travellers coming to Thailand, though the Americans
and the British are now coming in significant
numbers. After 9/11, it also got a huge share
of the Arab traffic.
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