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Review
Klein sans mystique
PROSENJIT DATTA
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THE HOUSE OF KLEIN
Fashion, controversy and a Business Obsession
By Lisa Marsh
John Wiley & Sons
Pages: 248 ; Price $24.95
LISA Marsh takes a clinical look at designer Calvin Klein and dissects his life, his work and his business in a rather bloodless manner. Which is to miss the whole point. Klein is arguably one of the most famous designers America has ever produced. There is a mystique to this man and his work that can never be fully understood without measuring him against the society which produced him and without a modern appraisal of the world which, in a way, he helped create.

The book traces Klein from his undistinguished origins to the present but the author doesn't seem to like her subject very much. She fails, therefore, in creating a three-dimensional character of the person who so well defined the zeitgeist of modern fashion. Klein's image in the fashion world is of a reclusive and somewhat distant personality, and Marsh never succeeds in penetrating that membrane that could have given us insights into the mind of a designer who almost single-handedly relaxed the way the world dressed.

Marsh begins her book with a schoolmarm's finger wag, admonishing the designer about his temper. Having been at the receiving end of one of his famous put-downs, she does not seem to have forgiven him or come to terms with the fact that she never made it to his inner circle. So Marsh appears to have settled scores by writing an unauthorised biography. This is served with a lot of second-hand details of business transactions and financial deals.

Klein's greatness as a designer was defined by his futuristic vision that understood the mood of his customers and often created it. His obsession with simplicity and purity created a look that actually defines a whole genre of fashion. He made dressing up so sexy, and then made undressing even more sexy. Calvin Klein underwear is probably the most sought after brand in the world today and occupies a place in fashion history as the ultimate status symbol - to the extent that the waistband emblazoned with his logo was often worn to great effect by style icons who let it show between low-slung jeans and cropped T-shirts.

Marsh begins her story in the Bronx, the New York borough where Klein began life as the son of Hungarian immigrants. How he built his $3-billion company is documented in great detail by Marsh and students of fashion and fashion historians would do well to read this book, which fits a couple of pieces into the jigsaw that was the Klein empire. Rohit Bal could mull over the chapters where Klein went from being a single store designer to the head of a multibillion-dollar company and make notes.

The author also documents his marriages along with his obsession - that word just keeps cropping up, given that one of Klein's most successful perfumes was called that - with Waspy blondes from backgrounds far more privileged than his; his success in identifying the Next Big Thing; his frequent spats with people and the loathing he had for the press. Klein does not come off very well in this book. Marsh damns him with faint praise and never seems to look into the darkened recesses of the mind that could conceptualise design with such subtlety. Lots of trivia spice up the action but chapters tend to ramble on.

Buy the book if you are really into fashion or need to know some of the inner workings of the fashion industry. To the general reader the book might seem a bit dry - and rather pointless.

Prasad Bidapa is a Bangalore-based fashion writer and consultant.blockbusters
BROWSING
Nandan Nilekani,
CEO, Infosys Technologiesm
I have just completed a fascinating book, THE COMPANY - A SHORT HISTORY OF A REVOLUTIONARY IDEA by John Micklethwait and Adrian Wooldridge. It gives great insights into the changing yet central role of the joint stock company in history and modern times. It puts into perspective current debates on corporate governance, social responsibility and the transnational power of companies. A must read for a business leader. I picked it up due to the good reviews it got (See 'In Good Company - And Bad', BW, 21 April) and because I had met one of the authors at the Microsoft CEO Summit in May. My reading is fairly eclectic, based on reviews in leading journals. I usually pick up the titles I want during my travels and finish them over a week or two on long flights.
 
Alert
Learning Financial Management Using Financial Modelling

By Ruzbeh Bodhanwala (Taxmann)


The Taxmann volumes make no pretence of being stylish prose. But what they lack in elegance, they make up for in utility: they make a layman familiar with the basics of finance, taxation and law. The latest volume starts with the use of spreadsheets, and moves to financing decisions and working capital management. A good addition to the Taxmann family.

 
Selection
CRM is dead, long live CMR
IF you are not clued into marketing fads, this could easily escape you. Between customer relationship management (CRM) and customer management of relationship (CMR) it may seem just a case of a transposed word - or a letter in the acronym. In Why CRM Doesn't Work (Bloomberg Press), marketing consultant Frederick Newell explains why it's time to change the game to CMR.

The new mantra is all about empowering customers so that they are the ones to tell you what kind of information they want, what level of service they want to receive, and how they want you to communicate with them. Newell, who has helped multinationals and small businesses around the world strengthen customer loyalty (his previous book was loyalty.com) and increase profitability, says this is a way of staying ahead of the curve. Newell is a former apostle of CRM who has discovered its flaws and is all set to found a new faith. He provides plenty of examples to prove his point.

There are case studies of good and bad relationship marketing from companies as diverse as Kraft Foods, Procter & Gamble, Budweiser, Dell, Charles Schwab, IBM, Lands' End, Sports Authority, Radio Shack and Staples. As is usual with such books, all the instances are all US firms; yet Newell does not seem to have found a shining example among the small companies he has shown the light to. The advantage of changing philosophies, according to the author, is CMR works without additional expense. As nothing much is working in marketing anyway, companies might as well give this a shot.

Advertising Basics

THE (Un) Common Sense of Advertising delivers exactly what it promises in the subtitle - Getting
the Basics Right. Sanjay Tiwari's book (Response Books) is an accurate albeit theoretical beginning to what advertising is all about, how it ties in with branding and the way it functions. There are some examples as Tiwari plods through the advertising, marketing and brand perspectives but too many of them are foreign, and mostly ones that Kotler has used earlier.
So an Indian reader could be left wondering why there aren't any fresh examples from a market that has seen so much action in the last 10 years. Surely Coca-Cola's advertising bloomers in India and its subsequent comeback or Cadbury's repositioning are interesting case studies? For advertising and marketing professionals there is very little in this book. But students may well benefit from it.
 
Blockbuster
Making History
SIMON & Schuster is one happy publisher - and an extremely surprised one. It is all set to recover the near-record $8.1-million advance it paid Hillary Rodham Clinton for her memoir, Living History, with sales crossing 1.2 million. That was in the last week of July; sales are now said to be nudging 1.35 million, the point at which the book will start earning big bucks for the company and royalties for its high-profile author.

This is a rarity in the book trade as celebrity authors seldom cover the cost of the advance and receive royalty before the paperback edition is out. Competitive bidding for such authors drives the advance above levels that the royalties will never cover. So Clinton is an unexpected bonanza for Simon & Schuster. But the success is a result of a stupendous promotion by the senator herself. She has been at countless bookstore events and autographed 20,000 copies, which required her to wear wrist support and soak her hand in ice water.

Can Vikram Seth, who was paid a £1.3-million advance for Two Lives by Little Brown, an imprint of Time Warner Books, equal this feat? This is the highest advance for a literary memoir and enticed Seth away from Penguin, which published all his earlier books. The book will be out in 2005.
 
 
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