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Consumer India has always been pretty tricky to
double guess. Just when we believed that consumer
spending was firmly on a high growth trajectory
- based on the wonder years of 1993-98 - it spluttered
and slowed to a crawl. For the next few years,
marketers tried everything they knew to speed
it up again. They dropped prices while improving
product and service quality. "Buy-one-get-one-free",
they offered. But that only helped them get volume
growth at the expense of operating margins. The
fast-moving consumer goods (FMCG) sector had a
terrible time with some product categories actually
shrinking in size, while consumer durable manufacturers
struggled to reconcile capacity with demand. Sure,
there was a fast growing yet minuscule population
of the very rich, which continued to lap up everything
from plasma TVs to Mercedes cars - but that was
cold comfort for the majority of the marketers.
After much agonising, marketers
came to the conclusion that the five-year boom
of 1993-98 was a one-time star burst, unlikely
to be repeated in the near future. The growth
spurt of those years was attributed to a confluence
of events - release of pent-up demand of the rich
who always had money but nothing much to buy before
this; a television boom that fuelled aspirations;
a distribution boom that brought products and
services within easier reach; the discovery of
the sachet strategy that made everything affordable
to more people; and, finally, a string of good
monsoons.
They also shelved the idea of
the huge homogeneous mass market made up by the
great Indian middle class, which would be a tireless
engine of growth. And, having come to terms with
the new reality of the market, exhausted marketers
worked hard on tactical actions to stimulate growth
even while turning their gaze inwards, focussing
on operational performance improvement and financial
restructuring to keep the bottomline growing.
Meanwhile, a lot of little changes
were taking place in the market. Each change,
when viewed in isolation, could easily be rejected
as not being particularly significant. But over
time, and taken together, they have provided a
critical mass of change. And created a deep and
distinctive consumer market.
It is a market whose potential
and desire to consume has perhaps moved ahead
of the marketer's mental model of it. It continues
to be a multi-tiered market, with the bicycle
and the business class co-existing. It continues
to require a portfolio of price/performance points.
But it is a market that is now unified by certain
common demographic characteristics and consumption
desires. And which has enough mass to act as the
springboard for the next stage of the consumption
cycle. The question is: are there enough relevant
products and services available to take advantage
of this? In short, it does appear that the Great
Indian Consuming Class has arrived, and is waiting
to be served.
Before we get into what this
new class looks like, a quick look at some of
the important changes that have taken place:
Income growth:
Between 1996-97 and 2000-01, per capita income
on an aggregate basis grew by a compounded annual
rate of 3.2%. But high-income households grew
much, much faster - by about 20% year after year
- between 1995-96 and 1998-99, according to the
National Council for Applied Economic Research
(NCAER). Upper-middle-income households grew by
10% on a compounded annual growth basis during
that period. In urban India, the trend is even
more pronounced (See 'Upper Classes On The Fast
Track').
Affordability growth:
Supply-side changes also shape a market's buying
power, and there have been a host of them - falling
interest rates, easier consumer credit, increase
in variety and quality of products and services
at every price point....
The liberalisation children
grow up: The post-liberalisation generation
is coming of age. This year there are a 100 million,
17-21 year-olds in India, and six out of 10 households
have a liberalisation child. This is a generation
which has grown up with no guilt about consumption.
The morphing of rural
India beyond agriculture: Rural India
has reduced its dependence on agriculture. A little
less than half of rural GDP is from non-agricultural
activities. This is creating a different kind
of rural market. NCAER occupation data shows a
decline in cultivators and there is enough evidence
of dual-sector households. Add to this the exposure
levels of the top end of rural society through
television, and the rural market is becoming closer
in its mindset to the urban market. This is already
happening in the more developed higher-income
states.
The rise of the self-employed:
Rural India has always been largely self-employed.
But now the proportion of the self-employed in
urban India has risen to 40% plus, replacing the
employed salary earner as the new 'mainstream
market'. A Hansa Research Group (HRG) study shows
that even in the 'creamy layer', comprising the
top two social classes in towns of 10 lakh plus
population in urban India, 40% of chief wage earners
of households are shopowners, petty traders, businessmen
and self-employed professionals.
Unlike the salary earner, the self-employed use
products much more to signal success and are also
fast adopters of any productivity tools, like
cellphones and two-wheelers, that can help them
earn more.
Environmental changes
drive aspiration: Better connectivity
and communication, and the literacy leap, are
together increasing the aspiration of the Indian
consumers at every level. The reason why these
changes drive aspiration is lucidly explained
by the well-known anthropologist, Arjun Appadurai,
of Yale University: "Imagination is not about
individual escape. It is a collective social activity.
Informational resources are needed for people
to even imagine a possible life, weave a story
and a script around themselves, and place products
in emerging sequences. Imagination may not always
lead to action, but it is a prelude to action." |