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| Review |
| Licking the
growth problem |
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| Navjit Gill |
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DOUBLE-DIGIT
GROWTH
How Great Companies Achieve It
No Matter What
by Michael Treacy
Portfolio
Pages: 224;
price: $22.05
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IN India, there are 160 profit making companies
that rang in annual gross profit growth of more
than 10% over the last three years. That number
isn't as pretty as it looks. The universe these
companies are drawn from consists of nearly 5,000
companies listed on the BSE for which data is
available from CMIE. That implies a lousy strike
rate of less than 5%. Most of the better-known
Tata group companies don't figure on the list.
Even the 10%-plus growth-slingers have to wage
a never-ending karmic battle to revive dry profit
streams. Most struggle to find the markers leading
to oases of profit growth. Michael Treacy argues
that this is true of many companies in America,
Europe and Asia. They are all victims of no-growth
paralysis - a systemic illness that is worsened
by constant denial. According to him, the absence
of double-digit growth (in gross profits, which
he believes is the best measure of growth) is
the business equivalent of suicide.
Too bad Treacy doesn't have enough case studies
or data to back this somewhat extreme assertion.
A lot of companies seem to get by fine with slow
and steady growth year after year. In 1997, Procter
& Gamble's shareholders actually shot down
a proposal to super-charge growth, saying they
had invested in a stable business, not a growth
machine.
Never mind. Most shareholders would willingly
take the risks attendant to fast growth. The importance
of this book lies in the compelling model it offers
for sustained growth.
But maybe your management team has it all figured
out already. After all, your company did log double-digit
growth last year. And the year before that. There
isn't a practising manager's guide written for
you.
Hold on. Why don't you check if your team can
answer the following (perfectly reasonable) questions
that tell you if the growth was the result of
sheer luck or a well-thought out business strategy?
- How much growth did customer churn cost your
business last year? If your company had retained
its customer base as successfully as your biggest
rival did, how much faster would your business
have grown?
- How much of your company's marketshare gain
was achieved by selling more to current customers?
- Has it been cheaper in your industry to grow
marketshare organically, or to acquire competitors?
- If your company had been positioned only
in the fastest-growing segments of your market,
how much faster would it have grown?
- What have been the three fastest-growing
markets adjacent to your market, where the company's
key capabilities could have been used? How much
growth did your enterprise achieve in each of
them?
- How much of your corporation's growth is
due to new markets that it entered in the past
five years?
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MICHAEL
TREACY is co-founder and chief
strategist of GEN3 Partners, a Boston-based
company specialising in creating science-
based product breakthroughs for a
range of companies. A former management
professor at MIT, Treacy earlier led
a strategy consultancy.
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Time out. How did your team do?
Double-Digit Growth urges companies to dramatically
rethink the way they approach growth. Treacy proposes
a portfolio management approach to licking the
growth problem. Each company's portfolio should
ideally be based on five growth disciplines that
"...followed with care and dedication, can
aid any enterprise - yours included - in achieving
steady, double-digit growth year after year".
All five disciplines are the outcome of insights
gained from a study of the growth habits of some
130 businesses. The first discipline focusses
on improving customer-base retention. The second
focusses on market share gain, while the third
makes sure your company will show up where growth
is going to happen. The fourth is all about penetrating
adjacent markets where your core operating capabilities
can give you a real advantage. It also forces
you to think about building or acquiring additional
capabilities to meet the competitive standards
in such markets. And finally, the fifth discipline
focusses on achieving growth by invading new lines
of business.
Much like an investment portfolio, the five options
have to be balanced, and rebalanced according
to the demands of the market. And like an investment
portfolio, at any point of time, your strategy
is likely to be weighted heavily in favour of
two or three disciplines.
This book offers a simple, yet powerful way of
thinking about the growth process. But the real
test of the model lies in its applicability across
companies, across industries. Double-Digit Growth
shows you how different companies are applying
the disciplines to their business. The only difference
is that they use different tactics and initiatives
for creating growth. So while a Johnson &
Johnson has used a combination of make and buy
(acquire a company) to invade adjacent markets,
Sony chose to blitz the video game market entirely
under its own steam.
Your eagerness to race through the book to discover
similar insights is sometimes met with high-resistance
sentences. Just cut through the occasional clutter
of Treacy's writing to appreciate the searing
beauty of his simple model. The effort is worth
it.
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| BROWSING
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Habil Khorakiwala
Chairman, Wockhardt |
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I was stimulated by Richard Foster and Sarah
Kaplan's THE CREATIVE DESTRUCTION. They tell you
that you should not build organisations and institutions
to last; you should instead build them to perform.
We live in a world of rapidly changing ideas.
Unless an organisation learns to embrace new realities
fast, it can't last. Firms should also learn to
discard what is not relevant. Divergent thinking
fosters dynamism. Adaptive, divergent-thinking
environments celebrate change and they flourish.
My reading varies a bit. The other books I am
going through are Ignited Minds by A.P.J. Abdul
Kalam and Sons of Fortune by Jeffrey Archer.
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| Alert |
| Backstory:
Inside the Business of News |
| By Ken Auletta
(The Penguin Press) |
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Author and well-known media critic Ken Auletta
frames his concerns about the state of modern
American journalism, particularly the uneasy wedding
of business interests and public service, with
profiles of the likes of Rupert Murdoch. Starting
with an exploration of the autocratic management
style of Howell Raines, former executive editor
at The New York Times, a style that contributed
to the Jayson Blair plagiarism scandal, Auletta
explores why one of America's most important industries
is also among its most troubled.
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| Selection |
| Arresting
yes, but definitive? |
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THE trouble with a visual history of this kind,
or with any history for that matter, is the selection.
It is doubtful whether photo editor Prashant Panjiar
would get very many to applaud his choice of 72
pictures that define the country. INDIA: The Definitive
Images (1858 to the Present)* is mostly a reassuring
collection. There is so much of the happily familiar
that they balance the shock of finding a Salman
Khan-Madhuri Dixit publicity still or a regulation
soldiers-at-the-front shot replete with tricolour
and guns (Kargil War, 1999).
If Panjiar's reconstructed image of the military
triumph in Kargil and the final picture of a giant
national flag in an extraordinary swirl appear
to echo the current India Shining campaign that
the Bharatiya Janata Party has just unleashed,
there is also a record of Gujarat in its darkest
moments. There is the firmly etched image of a
terrorised Naseeruddin, pleading for his life
during the carnage of 2000 along with the equally
familiar blazing train at Godhra.
Definitive images can be construed in many ways
- in defining the person, the event or the epoch.
Not many photos can combine all three qualities
and hope to become the iconic images of a period.
There are, of course, the exceptions: Bourke-White's
study of Mahatma Gandhi scanning some papers with
a large spinning wheel in the foreground, Cartier-Bresson's
evocative shot of the crowds at Gandhi's funeral.
Between the predictable picture of the child victim
of the Bhopal gas tragedy and the unremarkable
photo that became the jacket of Arundhati Roy's
God of Small Things are some gems from the past,
all of them in black and white.
*Published by Penguin Books India and Dorling
Kindersley (Pages 167; special price: Rs 1,250).
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| Pandering
to the teens |
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ALISSA Quart believes that the "the personae,
self-images, ambitions and values of young people
in the United States have been seriously distorted
by the commercial frenzy surrounding them".
So in BRANDED - The Buying and Selling of Teenagers
(published by Arrow), a somewhat high-pitched
treatise about the over-commercialisation of adolescence,
the author highlights some alarming facts and
trends:
- Thirty-one million teens now spend more than
$153 billion on leisure expenses - clothing,
CDs, and make-up - a year.
- Fifty-five per cent of American high-school
seniors work more than three hours a day to
earn the money to pay for all this stuff.
Quart's rant against corporations includes the
entire spectrum of social ills that afflict the
cosmetic-coated, well-clad young victims of 'affluenza',
including brand name education. The last is a
revelation. It turns out that American kids are
under as much pressure as their Indian variants
to do well academically. Ambitious kids and their
parents ought to read the chapter Logo U, if not
the entire book.
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